(Updated as at 25 September 2020)
Many Rivers recognises that the COVID-19 pandemic is a public health emergency. All actions in respect of this are guided by expert health advice and the guiding principles for this Plan are based on the agreed measures implemented by the National Cabinet Process. We are similarly guided by the position of our client and communities and community cultural considerations.
Many Rivers COVID-19 Client and Community Engagement Plan is monitored by the Executive Team and internal subject matter experts to provide leadership and to ensure the timely transmission of information organisation wide.
The health, safety and wellbeing of our employees and that of our clients and the communities that we engage and support are essential.
We have introduced greater work from home measures and increased infrastructure and technology that enables our remote and office-based teams to manage priorities according to client and community activity and to support any unscheduled personal or carer needs.
Many Rivers’ COVID-19 Register records potential changes in employees’ health and retains all CEO communication to colleagues. COVID-19 remains a topic of discussion and reflection in team meetings and in preparation for essential meetings with clients and communities. The Plan speaks to key considerations for our people (remote and office based) and our client and communities.
How are we implementing the COVID-19 Client and Community Engagement Plan?
- Monitor and reflect on own self, health and general wellbeing; stay home if unwell and seek medical attention
- Office based colleagues observe and follow revised hygiene practises and updated office procedures
- No face-face client or referrer meetings are permitted if the team member has been in contact with a confirmed case of COVID-19 or has been in contact with a recently returned traveller; 14-day self-isolation measure must follow, and this circumstance must be reported to the Team Leader
- Check the advice from the authorities in the community of the region where travel is planned and follow the Plans and any Government directives
- If travelling via another form of transport, observe all provider’s guidelines and any local community plans
- Prepare an agenda/points of discussion for the meeting to ensure meeting is run efficiently and to limit meeting time to requirement; consider emailing meeting information (where possible) ahead of the meeting to enable reading time for the participant/s
- Contact client or community ahead of the scheduled meeting date and time and check on their generalhealth and wellbeing confirming that they are well enough to accept your visit
- Before leaving home ensure your vehicle has been thoroughly cleaned, equipped with tissues, hand sanitiser and water
- Where accommodation is required, review, understand and observe all COVID-19 Plans and measures in place for that business before leaving home
- Maintain a minimum 1.5 metres social distance recommendation from all members of public
- Avoid touching your face and touching surfaces unnecessarily
- Take increased care when accessing public amenities and employ diligent hygiene practices
- Face-face meetings should take place in a public area or where in a specified area, ensure that you follow their COVID-19 Plan
- On arrival at destination; repeat hygiene practices before meeting with client and then at completion of meeting
- If an exchange of documents is required at a meeting, please ensure that hand hygiene practices are followed before and after any exchange
- Responsibly dispose of all rubbish always
- Ensure interaction, including time, date, attendee details and specific location of meeting are recorded; Microenterprise Development Managers use the Compass Client Management System. Community Economic Development Managers record meeting with the community in the CEDM Travel Schedule
- Limit meeting attendance according to Government prescribed numbers for public gatherings
- The Australian Public Service Commission (APSC) has published risk management planning and health protocols to support safe travel to remote Many Rivers team members based in Victoria, South East Queensland and NSW are encouraged to observe these guidelines ahead of any planned travel to remote communities. The information is available here.
For Team Leaders
- Inform CEO or Head of Organisational & People Development about a team member’s possible exposure to a confirmed case of COVID-19 or if the team member has confirmed that they have contracted the virus
- Direct team member to seek immediate medical attention if they develop symptoms or become worried about their health
- Primary Care – Central Patient COVID-19 Triage Hotline –1800 020 080
- Safework NSW
- National Indigenous Australians Agency Department of Health