Contact Us

(Updated June 2021)

The COVID-19 pandemic is constantly evolving, requiring us to remain vigilant. Our Engagement Plan is to keep Team Members, Clients and Communities safe. Our guiding principle is to follow National and State/Territory Government health orders and advice, and under that to respect community preferences.

The Engagement Plan addresses work related travel, meetings and basic health measures to prevent the spread of COVID-19. The Engagement Plan is managed and monitored by the Many Rivers Executive Team.

How are we implementing the COVID-19 Client and Community Engagement Plan?

TEAM MEMBER, CLIENT AND COMMUNITY WELLBEING

• Team Members are required to stay at home if they feel unwell and to notify their Team Leader as soon as possible;
• Team Members who feel unwell with respiratory symptoms or fever or who had contact with a confirmed COVID-19 case are required to get tested, in line with Government guidelines, and to stay at home until a negative test result is received;
• No face-to-face Client, Community, Referrer or Internal meetings are permitted if there has been contact with a confirmed case of COVID-19 or when a COVID-19 test result is pending;
• Many Rivers continues to operate a flexible “work from home” approach to enable Team Members to manage their work priorities;
• Team Members are required to contact Clients, Communities and Referrers ahead of visits to check on general wellbeing, confirming they accept visits and to check if any specific health advice or instructions are in place in their region or community;
• Face-to-face meetings with Clients, Communities or Referrers will be arranged if this is required, telephone or video meetings remain preferred where practical;
• All meetings are to be run efficiently with meeting time and attendance guided by business requirements set in meeting agendas; and
• Where accommodation is required, Team Members are asked to review and understand all measures related to COVD-19 management in place for that

PHYSICAL DISTANCING

• Team Members are required to follow Government social distancing guidelines;
• The meeting organiser is required to review and manage the meeting to adhere to the applicable State and Territory COVID-19 restrictions for gatherings, activities and businesses using https://www.healthdirect.gov.au/covid19-restriction-checker; and
• Where possible face-to-face meetings should take place in well-ventilated, public

HYGIENE AND CLEANING

• Many Rivers’ vehicles must be kept clean and equipped with hand sanitiser;
• If travelling via another form of transport, the transport provider’s requirements need to be observed and followed;
• Team Members are to sanitise hands on arrival and departure of any Client, Community, Referrer and/or Internal Meeting; and
• Where shared offices are used workstations and any shared equipment need to be wiped down with antiseptic wipes before and after

RECORD KEEPING

• Team Members are required to use the COVID-19 “Check-In” apps in all the States and Territories where Many Rivers work is being
• Team Members must advise their Team Leader immediately if:
  • they have come into contact with a confirmed case of COVID-19;
  • have been tested for COVID-19; and/or
  • they have contracted COVID-19;
• Team Leaders must advise the CEO or Head of Organisational & People Development of any above notifications; and
• Team Leaders must remain up-to-date on State and Territory health orders and advice applicable to where their Team Members

Key Resources

1. Primary Care – Central Patient COVID-19 Triage Hotline –1800 020 080
2. Safework Australia
3. National Indigenous Australians Agency (NIAA)
4. Australia Government
5. Northern Territory Government
6. Queensland Government Health
7. NSW Government
8. Victoria Government
9. Government of South Australia
10. Tasmania Government
11. Westerna Australia Government

We are constantly looking at ways to improve our service.  Please contact us at [email protected] or phone 1300 MANY RIVERS (or 1300 626 974), Monday to Friday 9:00am – 5:30pm (Sydney time) with your comments or complaint.

The complaints review process

Our aim is to resolve your complaint within a maximum of 5 working days. If we need some additional time, we will let you know. If you remain unhappy with the outcome, then please feel free to contact your Many Rivers Client Advocate, Britta Zimmermann. Britta will then become your primary contact, and will support you in resolving your complaint.

Your Client Advocate

The role of the Client Advocate is to provide an independent review of the outcome of your complaint. The Client Advocate is an independent member of the Many Rivers Leadership Group. If you choose to contact the Client Advocate, you can still refer your complaint to an external dispute resolution scheme if you remain dissatisfied.

The Client Advocate can be contacted at:
Email: [email protected]
Mail: Client Advocate, Level 2, 233 Castlereagh Street, Sydney NSW 2000.

Please include the following information in your correspondence to the Customer Advocate:

• Your complaint reference number
• Your preferred contact details
• A brief description of your complaint

If you remain dissatisfied following contact with the Many Rivers Client Advocate you can still refer your complaint to the external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). AFCA is not part of Many Rivers and provide a free and independent service to resolve complaints by consumers and small businesses about financial firms (e.g. credit providers), where that complaint falls within AFCA’s terms of reference.

Australian Financial Complaints Authority
Online: www.afca.org.au
Email: [email protected]
Phone: 1800 931 678  (free call)
Post: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001.

Tax deductible donations (over $2) can be made via: direct deposit, credit card or Paypal.

Direct Deposit
Bank: Westpac
Account name: Many Rivers – Development Fund
BSB: 032 005
Account No: 562308
Reference: Your name

Credit Card or Paypal

Thank You for your support

Many Rivers currently has 38 Microenterprise Development Managers (MED) and 9 Community Economic Development Managers (CED) around the country. Each team member covers a wide region which means that we can support business owners all across Australia.